Terms of Service

We are so excited to welcome you and your family as one of our newest members. We hope you will have a fantastic time with Pocket Rocket Sports. Our sports and swimming classes are the best place to make lifelong friends, learn new skills, and make many special memories. But, most of all, we hope you’ll have a lot of fun.

We are looking forward to playing with you!

Who are we?

Pocket Rocket Sports is a self belief and confidence program, helping kids thrive, grow their confidence and experience life without fear!

Our culture at Pocket Rocket Sports is of the utmost importance to us. We are a family community. That means that we look after each other. We treat each other with respect and kindness. We encourage each other and celebrate each other’s successes. 

TERMS & CONDITIONS

Access to classes at Pocket Rocket Sports are subject to the following terms and conditions which are designed to clearly articulate the rights and obligations of members and for the comfort and enjoyment of all.

Definitions

‘Pocket Rocket Sports’ or ‘Pocket Rocket Swimming’ – means any nominee of Pocket Rocket Sports ABN 81 159 321 454.

‘Member’- means the child applying to participate in classes at Pocket Rocket Sports or Pocket Rocket Swimming and their Parent/Guardian/Carer.

The terms of this agreement will be limited to the conditions listed on this document. Oral agreements of any kind shall not alter or vary the terms of this agreement.

Membership

To access classes, the Member must be accepted by Pocket Rocket Sports into an available class and hold a fully paid membership.

All memberships will be created as Debit Memberships from a nominated credit card. The Member will be debited monthly in advance.

Debits will be ongoing until notice is given in writing to Pocket Rocket Sports that the Member would like to cancel their membership.

Pocket Rocket Sports operates under a pay-before-you-play system. The first month of classes has a money-back guarantee should you decide not to continue.

Classes

Upon signing up to Pocket Rocket Sports you will be offered a class time. This is your class time until you decide to cancel. 

On occasion, Pocket Rocket Sports may vary class times due to unforeseen events. If class changes affect a Member, the Member will be notified by text message. 

We do our best to provide wet weather venues but this can’t always be arranged at short notice. If the class will be heading indoors, the Member will be notified by text message.

A position in a class will only be held for the period a member has a valid paid up membership.

Missed Classes

It is normal that from time to time Members will be unable to attend their scheduled class due to family or school commitments or sickness. Missed classes are welcomed to be rescheduled at an alternative time to your regular class if there is availability.. 

In order to qualify for a make-up class, prior notification to Pocket Rocket Sports of your absence is required. Notifying absences and booking in makeup classes can be done by emailing enquiries@pocketrocketsports.com.au

Members can book in a make-up class within 3 months of their missed class. 

If you are unable to attend your booked makeup class, it will be forfeited.

Public Holidays

Classes do not operate on Public Holidays. If your class falls on a Public Holiday, you will be offered a make-up class to book in within 3 months. 

Christmas Shut Down 

Pocket Rocket Sports finishes up for the year in mid-December and reopens mid-January. If the Member is continuing into the New Year, the membership’s monthly payment will be skipped during that period.

Pocket Rocket Swimming members will be notified at the end of the year regarding the shutdown period and payment plans.

No December discounts or incremental payments will be accepted. Pocket Rocket Sports offers small monthly contracts that the Member can cancel at any time. If your payment doesn’t align up to the last class of the year and you would like to cancel, you will be offered to either finish up earlier when your payments are paid up to or book in makeup classes for any classes that won’t be scheduled before the end of the year. Members are welcome to book in makeup classes in January the following year.

Confidentiality

We will make reasonable efforts to keep any personal information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorized use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

  • to the extent specifically required by law; or
  • for the purposes of this agreement (including disclosing information in connection with any query or claim).

Dangerous Weather / Shut Down Conditions

Pocket Rocket Sports will follow advice from State Emergency Services and competent government regarding severe weather warnings and shutdown due to health concerns.  Refunds or make-up lessons will not be provided as a right if dangerous weather conditions or health advice require the cancellation of classes.

Refunds

Money Back Guarantee

New Members only, may request a refund in writing for ANY REASON in the first thirty (30) days of membership. You will be refunded the full amount paid. Refunds will be issued to the nominated credit card on file. Once processed it can take up to 7 business days to reach the Member’s account.

No other Refunds

Under no other circumstances will any other membership be refunded.

What to Bring/Wear

SPORT: 

– hat
– drink bottle
– sunscreen
– closed-in shoes or sandals that won’t come off
– comfy clothes that are easy to play in

Children may wear comfortable clothes that are easy to play in. NO chewing gum or dangling jewelry. All students should have activity-appropriate footwear during class. Personal items should be left with the parent/guardian/carer. Jewellery should not be worn during classes. Be sure your child’s personal items are marked with their name.

SWIMMING:

– Swimmers 
– Goggles and a swimming cap if desired 
– Towel 
– Swimming
– Drink Bottle 

Suspensions

Serious Injury/Illness Related Suspensions – Available on all memberships.

Suspension/extension will be granted for periods of more than four weeks (or more) of injury or illness if a Doctor’s certificate is provided to Pocket Rocket Sports, within one week of the ‘start’ date indicated on the certificate.

Certificate needs to state ‘date to date’ of expected absence and how this injury/illness directly affects the member’s ability to participate. Under no circumstances will suspensions be backdated. 

Class positions will be held during a period of suspension.

Memberships will not be held if a Member is going overseas or taking a break. In this instance, the Member must remain a member to keep their position or cancel their membership and rejoin when they return.

Media Policy

Members are advised that from time to time their child’s image may be captured by photos or videos during class, or special events. Membership at Pocket Rocket Sports serves as an acknowledgment to use any images captured by Pocket Rocket Sports for the purposes of promotional material, media, or other purposes without further permission being necessary.

If Members do NOT want their child’s image to be used in any promotional material, the Member must advise Pocket Rocket Sports accordingly. 

Please enable JavaScript in your browser to complete this form.
Consent